Updated: Jul 29
Today businesses have a lot to handle. So the added time and resources necessary to run an IT infrastructure can be an additional burden, especially for small and medium-sized businesses. Partnership with a managed service provider (MSP) can be a smart, cost-effective alternative. It can help small and medium-sized businesses improve their productivity while keeping costs in check.
Role of a Managed Service Provider (MSP)
An MSP can help you manage the networks, applications and system services of your organization. A full-service MSP can provide server monitoring, computer support, mobile device management, and more. It works by your side as a strategic business partner. It helps you assess future needs as well as providing support for your current infrastructure. It can complement your strengths and weaknesses to increase the productivity of your organization.
The Benefits of Partnering With an MSP
According to marketsandmarkets, the global MSP market is expected to grow from USD 152.45 Billion in 2017 to USD 257.84 Billion by 2022. The strength in economic growth is helping startups and SMBs grow faster than ever and it is increasing the need for more managed services. SMBs are realizing that managed service providers are great alternatives for the following reasons:
Scalability – Due to the internet, businesses can see their customer base grow overnight, sometimes exponentially. But hiring the right people and building the right infrastructure is still a slow process. So SMBs are using MSPs to scale their businesses faster.
Availability – In the digital age, most businesses are becoming a 24/7 affair. Maintaining a 24/7 support team isn’t easy. So companies are seeing the benefit of hiring MSPs who can provide support coverage every minute of the day.
Security – Cybersecurity is becoming a top priority for any business dealing with personal data and financial information. Cybercriminals are seeking out small and medium businesses because traditionally these organizations are more vulnerable. Staying up-to-date about cybersecurity is a lot of work. Most SMBs don’t have the luxury of having a dedicated security expert. But MSPs often provide security services as part of the standard package.
Resource Management – Due to the demand for IT expertise, the turnover rate in IT staff is high. Also, business requirements change over time. So some SMBs try to manage IT resources on an “as-needed” basis. This process can be time-consuming and stressful. Other SMBs try to hire part-time workers. But most of these workers use the positions as placeholders for full-time opportunities. Companies can waste a lot of time and money training these part-time employees. When a business uses an MSP, the responsibility for employee retention falls on the shoulders of the service provider. Rather than wasting time trying to build an efficient IT department, businesses can concentrate on their core competencies.
Compliance – Businesses have obligations to adhere to the rules, regulations, and standards of particular industries. The IT infrastructure management plays an important role in compliance. Staying current on regulations like Health Insurance Portability and Accountability Act (HIPAA), Payment Card Industry Data Security Standard (PCI-DSS), Sarbanes–Oxley Act and more can take up a lot of time. An MSP can help businesses meet the regulatory requirements with less resource investment.
Cost Predictability – Estimating the cost of infrastructure, applications and services is almost an art form. Businesses need years of experience to accurately estimate their IT needs. By the time they have figured it out, the technology changes. So it’s always an uphill battle. The MSPs provide a reprieve from this dilemma. MSPs can use the economies of scale to manage their infrastructure costs. It allows them to pass those savings to you and offer fixed flat rates and more predictable prices. So SMBs don’t have to worry about high fluctuations in IT costs.
Access to Innovation – Whether it’s the most recent version of Microsoft products or the latest Cloud computing service, SMBs don’t have the bandwidth to learn the ins and outs of every new innovation. The in-house IT staff might never get a chance to learn the coolest feature of the email service or network utility. MSPs are always training their employees to stay current on the latest innovations. So businesses can leverage their MSP’s knowledge to deploy the most up-to-date technologies.
Deciding on an MSP
Every business is different and choosing the right managed service provider is always a tough decision. Make sure the MSP you choose is a good cultural fit for your company. A great fit will make it easier to operate your organization. It will remove the obstacles from your path so you don’t have to worry about your IT infrastructure. You can concentrate on your core business and do what you do best, serve your customers.
Are you looking for a managed service provider? At Cleartech Group, we have built a reputation for providing premium technical services for hardware, software, and networks. Over the years, we have gathered a lot of experience and developed a strong team. We are dedicated to staying current with the latest technologies. Recently, we are proud to achieve the Microsoft Silver Small and Midmarket Cloud Solutions Competency. We continue to learn and grow, so we can serve you better. Contact us today at (978) 466-1938 or online at www.cleartechgroup.com Our experts are ready to help you.