We don’t have magic wands but depending on the kind of problem you have, Cleartech Group Remote Support can come pretty close. At least that’s what we hear from our clients.
Remote Support is part of the included services in our Advanced Support (also known as “Assist”) and Complete Support managed service packages for clients, who benefit from both volume discounts and the peace of mind of knowing that Cleartech’s team is protecting their businesses.
If you already have one of those contracts and need help right now, call 978-466-1938 to report your issue.
If you have a Basic Support (also known as “Watch”) tech support service plan, pre-paid Service Blocks, or are not a current Cleartech Group client, call 978-466-1938 to report your tech issue and if remote diagnosis and service are authorized, we can send you a link to begin Remote Support.
NOTE: If you have a Basic Support, Advanced Support or Complete Support service contract with Cleartech and want to check on a recent or past service ticket, please LOG IN HERE to access the Client Portal, which provides the overall picture for each of our service contract clients.