Remote Support

We don’t have magic wands but depending on the kind of problem you have, Cleartech Group Remote Support can come pretty close. At least that’s what we hear from our clients.

Remote Support – our computers connecting to yours – allows us to begin helping clients as soon as we know you need help to diagnose and fix a problem. We’ve seen every kind of problem, so many times Remote Support – much faster than sending a person to your business – is all we’ll need to do to get the tech your business depends on up and running again. If we can’t fix it remotely, we’ll then dispatch a tech to your business. Either way, Cleartech Group is on the case for you to fix whatever needs adjusting, repairing or replacing.

We don’t have magic wands but depending on the kind of problem you have, Cleartech Group Remote Support can come pretty close. At least that’s what we hear from our clients.
Remote Support – our computers connecting to yours – allows us to begin helping clients as soon as we know you need help to diagnose and fix a problem. We’ve seen every kind of problem, so many times Remote Support – much faster than sending a person to your business – is all we’ll need to do to get the tech your business depends on up and running again. If we can’t fix it remotely, we’ll then dispatch a tech to your business. Either way, Cleartech Group is on the case for you to fix whatever needs adjusting, repairing or replacing.

Remote Support is part of the included services in our Advanced Support (also known as “Assist”) and Complete Support managed service packages for clients, who benefit from both volume discounts and the peace of mind of knowing that Cleartech’s team is protecting their businesses.

If you already have one of those contracts and need help right now, call 978-466-1938 to report your issue.

If you have a Basic Support (also known as “Watch”) tech support service plan, pre-paid Service Blocks, or are not a current Cleartech Group client, call 978-466-1938 to report your tech issue and if remote diagnosis and service are authorized, we can send you a link to begin Remote Support.

NOTE: If you have a Basic Support, Advanced Support or Complete Support service contract with Cleartech and want to check on a recent or past service ticket, please LOG IN HERE to access the Client Portal, which provides the overall picture for each of our service contract clients.

Contact us today and tell us how we can help make your business soar.